DELIVERY AND RETURNS

DELIVERY

All of our mats are sent via Royal Mail signed for or Hermes. This service requires a signature on delivery. 

Due to being handpainted and quality checked, the lead time for all of our products is:

7-9 working days For UK shipping.

10-12 working days for EU shipping.

You will recieve an email confirmation for you order and then another email once your order has been shipped.

Your product will arrive dependant on the delivery method you choose at checkout.

Please allow up to 14  working days for delivery before contacting us in regards to a missing parcel.

RETURNS POLICY

WalkandBye are committed to you loving our products, however if the item has not been used we will offer a refund on return of the product within 28days. A full refund including (economy delivery) will be issued on receipt of the item.

(Return to be paid at the customers discretion.)

Unfortunately we are unable to offer refunds for customised products unless faulty.

Please email us with a picture of your faulty product and receipt information to begin the refund process.

For any issues relating to your order or any questions please email us at: 

walkandbye@gmail.com